Challenged with balancing guest experience with operational cost? Struggling to appeal to today’s modern tech-savvy traveler? BookingCenter puts your venue and your city at your guest’s finger tips. From pre-arrival to in-house, provide your guests with access to your staff and commonly-requested features such as Housekeeping, Maintenance needs, Dining requests, local food delivery, transport options, spa treatments and other local services from any device.
And you will know which staff was contacted to perform what service, how long it took. And (God forbid) they forgot to fulfill, the automatic ‘escalation’ process will alert other staff and/or management via ‘push’ notification. Reports will show you which services are being requested, and how well each staff member is fulfilling their duty.
With one-click access to your property’s TripAdvisor listing and social media profiles, you can maximize the opportunity to secure great reviews and increased engagement from your guests during their stay.
Measure trends, improve ranking and increase ADR with new guest-centric services. Capture guest emails for future marketing and collect valuable guest insights and feedback from guest survey data.